Help centre
General
Where do you operate?
We deliver to hotels and addresses in Belek, Kadriye, Bogazkent and Kundu and meet you at Antalya Airport. These are service areas; physical branch details will be published once verified.
Car rental
Do you deliver cars to hotels?
Yes. Choose 'Hotel delivery' when booking; the delivery fee appears as a separate line.
Can I book without an account?
Yes. Manage your booking from 'My booking' with your reference and email.
What does 'or similar' mean?
For class bookings you receive a vehicle of the same class with similar features. Classes marked 'guaranteed model' come with the stated model.
How are rental days counted?
Each 24 hours is one rental day. Returning up to 59 minutes late is not charged; longer delays are charged as an extra day.
Transfers
What does the transfer price include?
Vehicle, driver and fuel, plus 60 minutes waiting at the airport and 15 minutes elsewhere. Extra waiting, extra stops and night surcharge are separate lines (demo terms).
Can I change my return transfer later?
Yes. Outbound and return are managed separately; send a change request for the return from your booking centre.
Payment & cancellation
What is the deposit and when is it refunded?
The deposit is separate from the rental price and is released after the car is returned in line with the terms. Its amount depends on your cover package and is shown before you pay.
What is the cancellation policy?
Free cancellation up to 48 hours before service; after that 50% of the total is charged (demo rule). The terms for your booking are shown before payment and kept with your confirmation.